Technical Issues

If you are having technical issues with our online customer dashboard or application portal, please follow these instructions:

  • Make sure your browser is updated to the latest version.
  • Clear your browser’s cookies, cached images, and files from the beginning of time.
  • Try to access your application again.


  • If the above solutions do not work, please send us an email at mpower.me@mpowerfinancing.com and provide us with the following information:

  • Which browser you are using (IE, Firefox, Chrome, etc).
  • Which operating system you are using (Mac, Windows).


  • In addition, please attach a screen capture of the problem.
    If you have followed through with these steps, we’ll be able to get your issue resolved in a timely manner.

    © MPOWER Financing, Public Benefit Corporation

    DISCLAIMER - Subject to credit approval, loans are made by Bank of Lake Mills or MPOWER Financing, PBC. Bank of Lake Mills does not have an ownership interest in MPOWER Financing. Neither MPOWER Financing nor Bank of Lake Mills is affiliated with the school you attended or are attending. Bank of Lake Mills is Member FDIC. None of the information contained in this website constitutes a recommendation, solicitation or offer by MPOWER Financing or its affiliates to buy or sell any securities or other financial instruments or other assets or provide any investment advice or service.